CHARLIE’S CHARMS — TERMS AND CONDITIONS OF SALE

Effective Date: 14th October 2025

Written by Charlotte Turner

Please read these Terms carefully. By purchasing from Charlie’s Charms, you agree to be bound by these Terms and any policies referenced herein.

1. SCOPE AND APPLICATION

1.1. These Terms apply to the sale of handmade jewelry and related products (“Goods”) offered by Charlie’s Charms (“Charlie’s Charms”, “we”, “us”, or “our”) through our online store at www.charlies-charms.co.uk.

1.2. By placing an order, you (“the Customer”, “you”, “your”) confirm that you have read, understood, and agreed to these Terms.

1.3. These Terms apply in addition to our Privacy Policy and any other policies or notices displayed on our website.

1.4. We reserve the right to update or amend these Terms at any time. The version in effect at the time of your order will apply to your purchase.

2. BUSINESS INFORMATION

Business Name: Charlie’s Charms
Business Type: Sole Trader
Email: charliescharmsuk@gmail.com
Website: www.charlies-charms.co.uk
Jurisdiction: England and Wales

3. ORDERS

3.1. All Goods are handmade and may vary slightly in colour, size, or finish. These natural variations are inherent to the craft and are not considered defects.

3.2. An order is accepted only when we confirm it via email and the Goods are dispatched. Until that time, we reserve the right to refuse or cancel any order, for example due to unavailability or pricing errors.

3.3. You are responsible for ensuring all details provided with your order (such as name, delivery address, and contact details) are accurate. We cannot be held responsible for delays or losses resulting from incorrect information.

4. PRICES AND PAYMENT

4.1. All prices are displayed in GBP (£) and include applicable taxes.

4.2. Payment must be made in full at the time of ordering using one of the accepted payment methods available on our website.

4.3. Payments are securely processed by third-party providers integrated with Squarespace. We do not store or have access to your payment card information.

5. SHIPPING AND DELIVERY

5.1. Orders are typically dispatched within 3–5 working days of confirmation.

5.2. Delivery times depend on your chosen shipping method and location. Estimated delivery times are provided for guidance only and are not guaranteed.

5.3. Risk in the Goods passes to you once the order has been delivered to the shipping address provided. Ownership of the Goods transfers to you once full payment has been received.

5.4. We are not responsible for delays caused by postal services, customs, or other factors outside our reasonable control.

6. RETURNS AND REFUNDS

6.1. You may return eligible Goods within 14 days of delivery for a refund or exchange.

6.2. To initiate a return, you must contact us at charliescharmsuk@gmail.com quoting your order number.

6.3. Returned Goods must be unused, in their original packaging, and in the same condition as received.

6.4. Earrings cannot be returned or exchanged unless faulty, due to hygiene reasons.

6.5. You are responsible for return shipping costs unless the Goods are faulty or incorrectly supplied.

6.6. Refunds will be issued to the original payment method once we receive and inspect the returned Goods.

7. INTELLECTUAL PROPERTY

7.1. All product designs, images, written content, and other materials displayed on our website are the intellectual property of Charlie’s Charms.

7.2. You may not copy, reproduce, distribute, or otherwise use any content without our prior written consent.

8. LIMITATION OF LIABILITY

8.1. To the fullest extent permitted by law, Charlie’s Charms shall not be liable for any:
a) indirect, incidental, or consequential losses;
b) loss of profit, revenue, or goodwill;
c) allergic reactions or sensitivities to materials used in our Goods; or
d) delays, errors, or interruptions beyond our control.

8.2. Our total liability in respect of any claim shall not exceed the total amount paid for the Goods in question.

9. PRIVACY AND DATA PROTECTION

9.1. We will collect and process personal data only as necessary to process your order, deliver your Goods, and communicate with you, in accordance with our Privacy Policy.

9.2. By placing an order, you consent to such processing as described in our Privacy Policy.

10. TERMINATION OR CANCELLATION

10.1. We reserve the right to cancel or refuse an order at our discretion, including where fraudulent or suspicious activity is suspected.

10.2. You may cancel an order prior to dispatch by contacting us via email. Once dispatched, cancellation will be treated as a return under Clause 6.

11. GOVERNING LAW

11.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

11.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. CONTACT INFORMATION

If you have any questions regarding these Terms or your order, please contact us at:
📧 charliescharmsuk@gmail.com
🌐 www.charlies-charms.co.uk